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Welcome to Key Auto Trade website privacy notice.
Key Auto Trade respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Key Auto Trade collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Key Auto Trade is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Key Auto Trade
Name of data privacy manager: Khaled Zureiqi
Email address: sales@keyautotrade.co.uk
Postal address: Key Yard Dover Place Ashford, Kent, TN23 1HU
Telephone number: 07711005567You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
I came from Edinburgh and it was 100% worth the journey, the car was great quality and the staff were very helpful and friendly.... Read More
Afzal
Him and his wife were both very nice and helpful, good price and you can tell the put a lot of effort into maintaining and cleaning the cars, offers t... Read More
Andre Willemse
Although we did not buy the car in the end. We had to be fair to this dealer and award them 5 full stars for stock presentation, communication, polite... Read More
King
Spoke to Khalid initially by phone, who was very helpful from start to finish. Friendly, helpful and adaptable. Phoned at 11.00 about a car, needed so... Read More
John D
Excellent service, Daren was extremely helpful and honest, not pushy at all about anything. The car was delivered earlier than expected too, can't rec... Read More
kevin ulyatt
We bought a car 7 months ago and the car is driving like a dream. Khaled was very professional and friendly and there was no pressure to buy. He was v... Read More
Adrian Grant
Quick response. Answered all our queries with ease but we never made it to buy the car as it was sold to someone else.... Read More
GuruSF75
Great customer service, no pressure to buy just gave us the information and let us make up our own minds!... Read More
Jamie Dennis
Bought a car last summer, Khaled was really helpful and proved excellence customer service including making sure the car was in A+ condition when we p... Read More
Adam Morris
Fantastic and accommodating, very nice staff, friendly, very accommodating to needs, would recommend them to anyone who wants to get a car. A service... Read More
Terry Connor
After searching many dealers in Kent, I bought the best car available from Key auto trade. The car was prepared very well, finance packages with good... Read More
Eton Zulo
I recently had a fantastic experience purchasing a car from here. From start to finish, the staff at this dealership were friendly, professional, and... Read More
Tahiyat Rashid
Very helpful and friendly. Also very accommodating when transferring the money to the firm.... Read More
Patricia Hagan
The thought of finding a new car was daunting, I’m a single mother who doesn’t know much about cars or the selling process. Key Auto Trade were am... Read More
Aimee Richards
Very friendly and efficient service, Khalid and his wife looked after us and made us coffee while all the paperwork was completed for us. It was an ac... Read More
Christine Silvester
A very professional small family dealership, a pleasant customer experience dealing with Khalid & his wife. I would 100% use them again.... Read More
Raymond Smith
Amazing service! There is so much support. The car is in great, clean condition. Would definitely recommend getting your first or next car from here.... Read More
Sara Mace
Friendly atmosphere without any of the usual sales pressure. Their cars speak for themselves and are great quality and well looked after. Everything f... Read More
Steve Weakley
Very good condition on the car very nice and kind person very professional work and excellent performance on paperwork.... Read More
George Titan
Khaled from Key Auto trade was just so good at what he did. His knowledge was first rate as was his method of carefully selecting cars to sell. Ours c... Read More
Tony Fricker
Amazing experience, Khaled is knowledgeable and gets you the best deal without being pushy. Would recommend to everyone, love my new car x... Read More
Jacqueline Broome
An astonishing experience…travelled all the way from West Yorkshire to key auto trade in Ashford, magnificent customer service. Went home with a cos... Read More
Anonymous
When my wife and I visited Key Auto Trade, we knew the type and style of car we wanted. After a quick chat with the owner Khaled, we were presented wi... Read More
Morton Stanton
Great, quick and easy purchase with them, very friendly and helpful and stress free... Read More
Alexander Hodson
Absolutely friendly guy, very helpful, very knowledgeable and soooo helpful, explained everything in great detail, have already recommended to friends... Read More
Sarah Carlton
Excellent, Excellent Excellent. Very helpful and friendly gentleman .explained everything to my wife and I about the car and how the hole process work... Read More
Roland Carlton
Great services, great knowledge of vehicles, warranties offered and explained in detail. Friendly and helpful.... Read More
Thomas Bigden
friendly, helpfull and no hard sell, a quick test drive and the car was purchased, now ive got to try and keep it as shinny and clean as it was when i... Read More
Nicholas May
Absolutely great company they treat you like a person form start to finish they go up above any other car dealer I’ve ever had dealing with would re... Read More
John Mummery
Amazing family run dealership! No sales pressure and very friendly and knowledgable. We can’t thank them enough for selling us a great car at a grea... Read More
Caroline Dennis
Key Auto Trade was superb from start to finish! Could not recommend them enough! Really Really lovely people and a very professional business !... Read More
Anonymous
Knowledgeable dealership that has all facilities to hand. Finance was cheaper than my bank and the RAC backed warranty complemented a great price car.... Read More
Zoe Turner
Exceptional customer service. Clear and transparent agreement, with very little pressure. An honest approach to telling what is, what can be and what'... Read More
John Holmes
Great service and excellent car , very happy with our purchase would recommend to anyone.... Read More
Alan Stapely
Really great customer service provided by Khaled and his family. Very friendly and honest sale. There were a few niggles with the car (used AudiQ5 201... Read More
Anonymous
Excellent service. Made me feel comfortable and at ease with the process of finding the right car and finally purchasing. Delivered to my door and wer... Read More
Lynda Smith
I would recommend them no problem at all - it was a pleasure to deal with people who took real care in customer satisfaction!!!... Read More
Anonymous
This is the second car I have purchased over the years from this trader. Both occasion it run very smoothly. Unfortunately there was no Handbook with... Read More
Paul Allen
Professional, approachable and not pushy. Gave you time to decide if it was the right car for you. Good after sales service as well, nice family busin... Read More
Anonymous
I've previously had a bad experience buying a second hand vehicle and was sceptical about doing it again but from the moment i spoke to this garage an... Read More
Howard Gipson
Fantastic service, very professional and knowledgeable about cars. I cannot praise them enough. They were very patient with me and my wife asking lots... Read More
Darryl Card
Fantastic service from this family run business. Helpful, knowledgable and a pleasure to buy from. Would happily recommend this car dealer to anyone.... Read More
Anonymous
What an amazing family car sales business fantastic customer service great cars , friendly, welcoming and would recommend 100%... Read More
Steven Allen-Purnell
Key auto trade are a very honest and helpful dealer. Friendly but also professional, Amir is great and has a great smile. He knows his stuff and will... Read More
Tony Bauckham
Turned up to key Auto Trade with my heart set on a car that they had. Excellent customer service! I felt welcome and the process to buy the car was qu... Read More
Elliott Hoult
Very friendly Sales Team, under no pressure for a decision, really pleased with new purchase, whole experience was quite relaxed and straightforward.... Read More
Anonymous
The guys worked hard to find the best finance plan for me at a very good rate. The car was better than any other I had viewed in terms of condition an... Read More
Noah Joseph
Such an easy and helpful service, nothing was too much trouble. Would definitely recommend.... Read More
Carly Billing
We have been after a quashqui+2 and finally found one at wright price ,when and saw ,got finance sorted and away within a few hours was very impressed... Read More
Anonymous
I have bought many cars over the years and had a few bad experiences, however from the time i spent researching the model and make I wanted, this was... Read More
Andrew Wickson
Excellent service from start to finish would definitely recommend and would go back again... Read More
Debbie Bevan
Quick to respond to my initial enquiry. Fair price given for the car I wanted to use in part exchange. The car I bought was exactly as described and e... Read More
Ian Pollitt
Amazing very friendly happy to deliver my car Kept me updated with my car would recommend them Very happy toot toot... Read More
Angela Green
KEY AUTO TRADE was outstanding to deal with. I couldn't be happier with my purchase. I'm directing all family and friends to the dealership first befo... Read More
Gordon Joseph
Was fanatic and helpful and good service would of give more then 5 start if i could did not expect them to know so much about my old car will go back... Read More
Philip Roper
Just brought my first car from auto trade second hand. Got to view it straight away and got delivered to my house the next day! Such a genuine lovely... Read More
Anonymous
We called to enquire about a car at 5pm on Friday evening; by Monday lunchtime, the car - which was in excellent condition, as advertised - had been d... Read More
Dean W
First off really pleased with car and Key Auto Trade were very helpful. Great service from arranging test drive through to purchase and trade in of my... Read More
Paul D
Very friendly staff, flexible. Provided all information I have asked for, very happy with car, thank you!... Read More
Marcin K
Highly recommended. They were responsive , great communication , explained about the car as it was, very honest and friendly Dad and Son.... Read More
Ilka S
Very efficient yet friendly service from start to finish. Would certainly recommend this company to anyone looking for a reliable motor.... Read More
Wendy F
A brilliant and professional service. We were given all the time we needed to look over the car and they were kind enough to hold it for a week before... Read More
Anonymous
Completely fell in love with the Mercedes CLA the moment I caught my eye on it. Took it out for a drive which confirmed my love for it even more. Amir... Read More
Anonymous
Friendly, efficient and reliable service from start to finish. Will use again and recommend highly to others.... Read More
Rock
Had a great experience buying my car from Key Auto Trade. Amir was very friendly and knowledgable and you really get the sense of the family run busin... Read More
Alistair G
We bought a car (part exchanged our old car) a week ago from this company. We travelled an hour and a half to get to Key Auto Trade and can honestly s... Read More
Donna H
I would recommend Key Auto Trade. I recently purchased a car from them and they were very helpful.... Read More
Matthew W
start to finish totally professionally and above all, human! Able to discuss the car in detail without feeling pressured. Completed a 250 round trip t... Read More
Wendy S
excellent to deal with. V organised and efficient and the car was as advertised and competively priced... Read More
Ben C
Would highly recommend. The car we purchased was in great condition and we received great customer service throughout.... Read More
Freddie S
Absolutely amazing! Customer service was top notch. I couldn’t be happier with how I was looked after and cared for. I would highly recommend key au... Read More
Lauren M
It went reassuringly well, Amir took time to show me the controls of the car.Set up the phone and was available to assist with any questions i had.I l... Read More
Darren C
Excellent service, quick and easy finance application and lovely staff. Would highly recommend.... Read More
Lowri T
I have comparatively little knowledge of buying cars and am always concerned about overpaying or buying a car which turns out to have faults. Hence I... Read More
Jim H
Fantastic service from start to finish. We found the perfect car, they bought to my husbands work so he could view it on his lunch break. We bought th... Read More
Charlotte S
Very helpful and pleasant company, I have brought 2 cars from them and would recommend them to family and friends... Read More
Michelle C
So helpful form start to finish. Found me the car i wanted, great price aswell. Would reccomend key auto trader to all my family and friends who where... Read More
Kim B
I found all the sales associates very friendly and welcoming, they were extremely informative and provided excellent customer service both during the... Read More
Angela H
Looking for a Honda Jazz I came across Key Auto Trade. The car was under a year old, very low mileage and described 'like a new car' and that is exact... Read More
Sadie Y
Went to view and test drive a vehicle at 2.30pm drove it home at 4pm very friendly family run business and great low mileage on my Tiguan that I bough... Read More
Neil J
Brilliant all round, felt valued as a customer from the first phone call to driving away in our new car. Great to find a local family business as oppo... Read More
Rob W
Very good, professional and friendly approach, made the whole process very seamless.... Read More
Steve L
A. was very friendly and professional and very proud of the condition of the cars on sale, which were all as new. Easy, straightforward transaction.... Read More
Mariana P
The staff and the service it was amazing, friendly and they help you with all information what you need, very important thing: The son of the owner of... Read More
Aurelian-Stefan A
Very pleased with my new car, also the professional way every thing was handled, would highly recommend... Read More
Barry P
Excellent service. I was a bit nervous about buying a car from a distance, but I needn’t have been as they went out of their way to ease any concern... Read More
Matthew S
Very good service, very helpful Had slight issue with passenger door but was fixed very promptly, no charge... Read More
Janice H
It was a pleasure to deal with Key Auto trade. The service was great with a customer focused approach. They also have a nice and clean choice of stock... Read More
Gurpreet S
Very good dealer, was very helpful and explained all features of the car. They were keen that we had a test drive even though we were happy to buy wit... Read More
Kevin P
Very friendly and no pressure to purchase. Also part exchanged my old car extremely fair price. Helped through the whole purchase delivered my new car... Read More
Alison K
Treats people like kings and Queens, makes sure you get what you want, won't leave any stone unturned. Very sociable and friendly over a cup of tea an... Read More
Marcelline M
I would highly recommend Key Auto Trade garage if you are looking for a good dealer ,Very efficient and trustworthy business.we bought a beautiful car... Read More
Corrinne H
Brilliant service, very very lovely people, the owner and son were extremely helpful and friendly, made me feel welcome, answered all my questions, co... Read More
Halima B
The customer service was amazing. They were supportive, explaining all the cars details, payments and solved all of our doubts. Friendly and following... Read More
Yolanda B
A good selection of vehicles on sale from Key Auto Trade. A pleasant experience from a family run establishment. Thank you.... Read More
Michael G
I was shopping for a small car suitable for my teenage daughter. I wanted a vehicle that felt safe and that wasn’t on its last legs as it will be pa... Read More
Siobhan M
A very helpful, friendly, informative family run business- nothing was too much trouble and buying our car was a very pleasurable experience. Highly r... Read More
Jacqueline C
Excellent service from Key Auto Trade from start to finish. I live in France and decided that UK used vehicles are a better buy than here. Due to the... Read More
Stephen W
Excellent service, very friendly ,honest and helpful . I have bought a car in March and I am very happy with it.... Read More
Alina B
Extremely helpful staff. I bought a nice car . Most of available cars are nice very low milage... Read More
Dr Fadi A
good and comfortable durig the dealings ! the sales rep made it easy for me to choice the car that fit my purpose .... Read More
Stella E
As mature customer’s we found the experience at Key Autos reassuring. The owner was helpful friendly and most importantly Honest. He and his son exp... Read More
Christine L
This family run business responded quickly to my initial vehicle enquiry. They were helpful, informative and responded in a wholly positive way throug... Read More
Geoffrey H
The staff were very helpful and patient with me and the whole transaction went off smoothly The man who delivered my car was very obliging and a gentl... Read More
Ernest S
We booked to view our vehicle very easily and when we arrived the owner and his son were more than happy to make it possible for us to test drive - ev... Read More
Gillian G
This is the second car I have bought and I would highly recommend this company to anyone wishing two purchase a second hand car to go here as you will... Read More
Heather C
Last week we purchased our R Line Tiguan and are delighted with our purchase. I dealt with the owner who was very open and honest and struck me as a t... Read More
Tan L
Really lovely to deal with a genuine and honest human being . We were both straightforward, no surprises, and got a great car at a great price. Highly... Read More
Nik W
Very friendly service made you fill welcome explained every thing well we recommend key auto trade... Read More
Keith Q
Very helpful. I called whilst they was closed I am a keyword and wanted to view a Qashqai, He offered to open up for me and we ended up buying a Renau... Read More
Mark S
Even just arriving to Key Auto Trade we were greeted immediately and had a great experience from start to finish. It was personal and professional the... Read More
Chris P
Very friendly and helpful service. Good selection of cars. Bought our little Aygo at a great price. Went the extra mile and delivered it to us. Would... Read More
Lee H
Very friendly people with high quality service. Gave us a lot of useful information and we will go back to them again if we need to a buy another vehi... Read More
Mohamed I
I bought my car at key auto trade and I had a very good experience with pre and post purchase services. They go out of their way to achieve customer s... Read More
Bilkees A
Good service car was only a part ex to clear but was clean and runs a treat , Staff were polite and helpful... Read More
Graeme C
Very clean, low mileage cars. Great service with very understanding and genuine staff. Would definitely buy another car from this dealer.... Read More
Simon T
Straight forward and friendly service. I barely spent an hour and the car was ready for me to take home.... Read More
Peter D
I would highly recommend Key Auto Trade. Dealer prices are well below those of main dealers. There is no pressure to have dealer finance, Gap insuranc... Read More
Donald D
From first contact to collecting the car was a great experience, as the title says " this is the way". Car was exactly as described, very clean and in... Read More
Penny W
Good from start to finish, gave sound information on the vehicle, and was very professional!... Read More
Robert C
Fantastic car at a fabulous price, more than happy with my purchase. Great salesman. Warm and friendly from the start. Very helpful too.... Read More
Marc C
Excellent service and the best garage. The car was clean and tidy. Great communication .... Read More
Kris K
Very professional and friendly people to deal with. Would definitely recommend. No issues at all.... Read More
Syed R
A smooth purchase while part exchanging my car. Fair pricing, really nice company to deal with, very friendly.... Read More
Samuel B
A knowledgeable and friendly dealer. Good quality well presented stock as well as reputable credentials. Very happy with our purchase and the service... Read More
Mark P
The nicest car dealer I have ever had the pleasure to do business with , very honest and the cars are very clean . He gave me a fair price for our old... Read More
Robert T
Fast friendly service helpful and fair one of the best car dealers I have ever been to... Read More
Martyn B
I contacted Key Auto Trade of Ashford by email. They promptly replied. I requested a personal video of the BMW 1 Series I was interested in buying and... Read More
Maya C
Very good excellent service very friendly cars very beautiful very good conditions... Read More
Terry H
Communicates well humble and understanding.Has a lot to be desired.He is a good man to work with.... Read More
Nancy M
Very welcoming,kind and patient.Communicates well and listens.Very understanding.... Read More
Charles N
I bought the galaxy zetec from key auto it's comes with genuine mileage and very good condition and also trader is very honest and helpful and reasona... Read More
Prasanna N
It's a family business for 3 decades, therefore the do care about you and there business. Best Wishes... Read More
Badar B
Excellent service from viewing to completing the deal. Very positive experience, would recommend and would definitely use again when needed.... Read More
Stoyan N
Fantastic experience from start to finish. The staff at Key Auto Trade helped find me my dream car (I had a lot of preferences so they did a fab job f... Read More
Hannah B
I received a very good customer service the first time I purchased a car at Key Autos, as I was so impressed the first time around, I went back a coup... Read More
Louise C
From the first enquiry to the delivery of the beautiful S Class to my door, the service was prompt, professional and polite. The car is every bit as a... Read More
Paul S
My husband is very difficult when it comes to cars and he found this company very good indeed. They told him the truth about all that he asked. They w... Read More
Leslie S
Contact Details
Key YardDover Place
Ashford
Kent
TN23 1HU 07711005567 07711005567 sales@keyautotrade.co.uk